Progress for Providers – checking your progress in delivering personalised care and support planning

Progress for Providers

Checking your progress in delivering personalised care and support planning

Introduction

“Personalised care and support planning is part of the different relationship being forged between people with health and care needs and services. It recognises and values lived experience, alongside clinical and professional expertise and empowers and enables people to shape and manage their own care. Personalised care and support planning is set out as a legal right in the Care Act 2014, alongside personal budgets, for everyone with eligible social care needs, including carers. It is also part of the vision for the future of the NHS in the Five Year Forward View, which describes the importance of people and communities gaining far greater control of their care. It is a key ingredient in a variety of transformation programmes, grappling with issues of improvement and sustainability across the NHS and local government, including New Care Models, Pioneers and Integrated Personal Commissioning Programmes.”

Sam Bennett, Deputy Director of Personalisation & Choice, Head of Integrated Personal Commissioning and Personal Health Budgets, NHS England

Personalised care and support planning is about starting a different kind of conversation about health and care which is focused on what’s important to each person, leading to a single plan that is owned by the individual.

It is delivered through multi-disciplinary teams, with a single coordinator supporting the person through the process. It is about having different conversations; it is focused on community rather than just services, and is rooted in co-production.

Getting care and support planning right is essential for people to gain more choice and control in their life and over the support they are receiving. This self-assessment tool will help you to evaluate how well you are delivering personalised care and support planning at the moment, highlighting areas of strength and any areas where you might be able to improve your services for the people you support.

Progress for Providers – checking your progress in delivering personalised care and support planning is divided into three stages, looking at:

  • What needs to be in place for the five stages of personalised care and support planning.
  • The workforce – in particular, what needs to be in place to enable teams to deliver personalised care and support planning.
  • What needs to be in place at an organisational or systemic level to introduce personalised care and support planning.

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