Resources for checking your progress in delivering personalised services.(Senior Managers)

Resources for Delivering personalised services

Publications

Publications resource icon

Section 1

Person-centred thinking tools and approaches

Habits for highly effective staff – making person-centred thinking a habit www.helensandersonassociates.co.uk

Practicalities and possibilities – using person-centred thinking with older people www.helensandersonassociates.co.uk

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Department of Health Guidance (2010), Personalisation through person-centred planning www.dh.gov.uk

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

Person-centred organisations – what are we learning? www.helensandersonassociates.co.uk

Making it Personal for Everyone www.dimensions.org.uk

Example

Example resource icon

Section 1

Person-centred thinking tools and approaches

There is a course in Hull for managers to develop their skills in person-centred thinking and support their staff to make person-centred thinking a day to day habit. Contact: Tracy Meyerhoff – tracy.meyerhoff@hullcc.gov.uk

In IAS managers use the ‘Achievement Tool’ to think about successes in using person-centred thinking. Teams have a ‘person-centred thinking tool of the month’ and focus on this within team meetings and supervision. Contact: Ruth Gorman – RGorman@iasservices.co.uk

In Dimensions managers use the person-centred thinking rating scale to self assess how well they know the person-centred tools and how they want to develop. Contact: Jackie Fletcher – jackie.fletcher@dimensions-uk.org

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

In United Response they have built their capacity in person-centred thinking by training their own person-centred trainers. As well as making sure all the staff and managers are trained in person-centred thinking, the trainers are local champions for person-centred thinking and offer support for managers to develop their skills and implement change.

There are regular ‘surgeries’ for managers; to think together about how they are using and implementing person-centred thinking. United Response won a National Training Award for the difference that person-centred thinking had made in the lives of people they support and the way staff worked. Contact: Ben Harrison – Ben.Harrison@unitedresponse.org.uk

Commissioners in Lancashire worked with a range of providers to enable them to develop their skills and knowledge in person-centred thinking and approaches through a programme called ‘Good2Great’. This was linked to their ‘Preferred Providers’ programme. Contact: Kim Haworth – Kim.Haworth@lancashire.gov.uk

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

In Dimensions all staff are expected to have one page profiles. This started with the Executive Team and the Trustees. They also produced one page of guidance on what a great one-page profile needs to have in it. Contact: Jackie Fletcher – jackie.fletcher@dimensions-uk.org

Commissioners in Lancashire expect providers to talk about how they are using person-centred thinking in tender interviews. Contact: Kim Haworth – Kim.Haworth@lancashire.gov.uk

Web resources

Web Resources resource icon

Section 1

Person-centred thinking tools and approaches

Michael Smull. A series of films on each person-centred thinking tool. www.youtube.com

Think and Plan – a free website for people to use person-centred thinking online. www.thinkandplan.com

Mary Beth Lepkowsky. A series of films on person-centred coaching. www.youtube.com

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Think and Plan – a free website for people to use person-centred thinking on line. www.thinkandplan.com

Michael Smull. A series of films on each person-centred thinking tool. www.youtube.com

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

Michael Smull films for managers, ‘A Rock in a Pond’ and ‘Person-centred plans that make a difference’. www.youtube.com

Courses or consultancy

Courses or consultancy resource icon

Section 1

Person-centred thinking tools and approaches

Person-centred thinking.

www.helensandersonassociates.co.uk

Managers – making person centred thinking a habit.

www.helensandersonassociates.co.uk

Coaching for managers.

www.helensandersonassociates.co.uk

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Person-centred thinking.

Person-centred reviews.

www.helensandersonassociates.co.uk

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

Transforming teams.

Person -centred teams.

Positive and productive meetings.

Person-centred supervision.

Person-centred risk.

Person-centred recruitment.

www.helensandersonassociates.co.uk

Free downloads

Free Downloads resource icon

Section 1

Person-centred thinking tools and approaches

Person-centred thinking minibook.

www.hsapress.co.uk

Habits pack for managers and staff (this includes the Achievement Tool and the Person-centred thinking rating scale). www.helensandersonassociates.co.uk

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Person-centred thinking minibook.

www.hsapress.co.uk

Community connecting minibook.

www.hsapress.co.uk

in Community Standards.

www.helensandersonassociates.co.uk

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

Examples of person-centred team plans.

www.helensandersonassociates.co.uk